Policies and PROCEDURES

Return & Refund Policy

Thanks for shopping at GeekSign.net.
If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us via email to orders@geeksign.net

Fulfillment Terms and Conditions

GeekSign (“we” and “us”) is the operator of (https://geeksign.net) (“Website”).

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 1 week of autograph signing event. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

GeekSign will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and GeekSign encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to GeekSign at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

All purchases are final. Due to the nature of the live autograph signing event that takes place for proof of validity for the signed product, cancellations are only possible if we are notified 72 hours in advance of the autograph signing event, as posted on the celebrity page. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at orders@geeksign.net

PRIVACY POLICY

Who we are

Our website address is: https://GeekSign.net.

What personal data we collect and why we collect it.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Any information entered into any contact forms on this site are kept strictly confidential and is now shared to any third party.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. This information is not shared and is kept strictly confidential.

Analytics

This site collects general location, browser and usage information for the purpose of analysis. This information is not shared and is kept strictly confidential.

Who we share your data with

GeekSign.net does not share your data with anyone. Any and all user information is kept strictly confidential.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. All other information is not sent or distributed to any third parties and is kept strictly confidential.

Your contact information

This information is not shared and is kept strictly confidential.

How we protect your data

This site is protected and secured by both WordFence application firewalls as well as the Securi services. More information on Wordfence firewall, security and protection can be found at Wordfence.com More information on the Securi protection and monitory systems can be found at Securi.net

What third parties we receive data from

GeekSign does not receive data from any third parties.

What automated decision making and/or profiling we do with user data

User data automation is only in place for the necessary transaction data used by Stripe and PayPal payment gateway systems. This data is protected by both GeekSign security and the security measures in place by Stripe and PayPal.

This information is not shared and is kept strictly confidential.

Industry regulatory disclosure requirements

When the GeekSign support team finds a vulnerability in another vendor’s product, or if a vulnerability affecting our site is disclosed to us, we take the following steps to address the issue. “Vendor” below may refer to us or to an external vendor, customer, or client.

  1. Our support team verifies the vulnerability and determines severity.
  2. Where possible, we develop a firewall rule to protect our customers. This rule is obfuscated to prevent reverse engineering.
  3. We notify the vendor, if necessary, and simultaneously release a firewall rule to protect our customers via the defenses of both Wordfence and Securi systems. Customer sites are updated immediately with the rule and no customer action is required.
  4. Details of the vulnerability may be published after the following deadlines, based on the date the vendor was notified:
    1. 30 days if vendor acknowledges our report within 14 days of initial contact
    2. 14 days if vendor does not acknowledge our report within 14 days of initial contact
    3. At our discretion if the vulnerability is being actively exploited to inform and protect the customers, some data may be shared with Wordfence support and/or Securi support.
    4. If a deadline would fall on a weekend or holiday, the deadline will be placed on the earliest following business day
  5. Once the vendor releases a fix, or a disclosure deadline is reached, we announce the existence of the vulnerability to encourage the customers of our upgrades and if any action is necessary.

All aspects of this process are subject to change without notice, and to case-by-case exceptions.